Shipping & Returns

Basic Costs:

COURIER FOR THE ISLAND OF MONTREAL $11.00


ANJOU / BAIE D'URFE / BEACONSFIELD / COTE ST LUC / D.D.O / DORVAL / HAMPSTEAD /ILE BIZARD / KIRKLAND / LACHINE/ MONT-ROYAL / MONTREAL EAST / MONTREAL NORTH / MONTREAL WEST OUTREMONT / NUNS ISLAND / POINTE-CLAIRE / PIERREFONDS / LASALLE ROXBORO / SENNEVILLE / ST-LEONARD / ST.ANNE DE BELLEVUE / STE-GENEVIEVE / VILLE ST-LAURENT / VILLE ST-PIERRE / VERDUN / WESTMOUNT / VILLE EMARD / LAVAL / CHOMEDY / DUVERNAY / LAVAL OUEST / STE-DORTHY / VIMONT


COURIER FOR THE MONTREAL REGION (OFF ISLAND) $18.00


SOUTHSHORE / BOUCHERVILLE / BROSSARD / CANDIAC / CHAMBLY CHATEGUAY / GREENFIELD PARK / LAPRARIE / ST. BRUNO / ST. CONSTANT/ ST. HUBERT / ST. LAMBERT / LONGUEIL / NORTH SHORE / BLAINVILLE BOISBRAND / BOIS-DE-FILLION / STE-EUSTACHE / STE-THERESE / DORION/ HUDSON / ILE PERROT / ST LAZARE / VAUDREUIL

Shipping Times:

In Montreal and the surrounding areas, we use a courier service to hand deliver your gift baskets. Throughout Canada we use Canada Post Parcel service.

Since 9/11, baskets can no longer be shipped across the US/Canadian border. All US orders are built and shipped in the USA and are shipped via Fed Ex or an equivalent throughout the continental United States.

Shipping And Delivery Rates:

Rates for shipping and delivery will vary with the size and weight of the basket and its ultimate destination.

Shipping And Delivery Policies:

Montreal and Area: We deliver Monday to Friday from 9:00 a.m. to 6:00 p.m.
Please call us for Saturday deliveries.


PLEASE NOTE: The ship date given on the web is an approximation. We do not process any orders over the weekend. Orders will be processed Monday through Friday. Thank you for your understanding.

Off island deliveries:

Off island deliveries will be done on the next business day. Quebec and Ontario: Via Canada Post allow approximately 2 -3 days delivery time. Western Canada: Via Canada Post allow approximately 5 -7 days delivery time. USA Please allow approximately 5 -7 days delivery time. Express Delivery: Express and overnight service to most locations is available. Please call us for more information.

Large Orders:

For large orders going to same location, we charge $4.00 per extra basket. Please call us for more details.

Refund Policy:

Your satisfaction is important to us!
Should your gift or gift basket arrive damaged, please contact our customer service representatives within 48 hours and we will be happy to make the necessary arrangements to replace it. For reasons of health and safety gourmet gift baskets cannot be returned.

Substitution:

We reserve the right to substitute any product for others of equal or greater value.

Deposit:

We require a 50% non-refundable deposit on order of $500.00 or more. Please call us for details. Food and Gourmet Food Gift baskets are not returnable due to health and safety concerns, so please call us if there is a problem.

Incorrect Address?

If a gift is returned due to incorrect or incomplete shipping information, the purchaser will be contacted immediately to provide an alternate shipping address. Consequently, the purchaser will be required to pay additional shipping charges for reshipment in addition to a 15% handling fee.


When placing an order for delivery to a patient, hospital worker or doctor, please make sure that you include as much information as possible.

Remember Quebec hospitals use the Maiden name of the patient, not the family name.

  • Patient Name
  • Hospital Name
  • Room# and Pavillon
  • Address
  • Phone Number
© 2010-2013 Panier du Village Inc. All rights reserved.
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Panier du Village
274 Lakeshore
Pointe Claire
H9S 4K9
(514) 695-7038
1-800-206-2326 (toll free)
Fax: 514-695-2820

Email: info@thepanier.com and info@panierduvillage.com

Business Hours:

Mon to Wed: 10:00 am - 6:00 pm
Thu and Fri: 10:00 am - 8:00 pm
Sat: 9:00 am - 5:00 pm
Sun: 11:00 am - 5:00 pm
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